Returns
We hope you Love your Jovie purchase, however if it is not everything you hoped for – here is what we can do to help.
If you’re ready to start your return process please make sure that your item(s) meet our criteria, you have your order number and you can email hello@jovie.com.au to request a Return Form.
DELIVERY AND RETURNS
- FREE Shipping for all orders over AU$150
- $10 flat rate shipping fee for orders under AU$150
- $15 EXPRESS POST
NEW ZEALAND
- AU $20 EXPRESS POST for New Zealand + Rest of the World - Yes we ship WORLDWIDE!
RETURNS:
REFUNDS or STORE CREDIT on all Full Price items. Online STORE CREDIT on all Sale items.
Please choose carefully as there are strictly no returns or exchanges on FINAL SALE items. These items are heavily reduced and are sold as Strictly Final Sale.
Sitewide promotions within a specified time frame – BOGO, Boxing Day, Bundle deals, Sitewide Sales etc. This includes full priced items reduced for a small amount of time. If sale is less than 30% off the original RRP this is classified as a Sale item. If sale is 30% off RRP or more then this is classified as FINAL SALE.
- Item meets all of the relevant criteria
- Items to be returned within 14 days of purchase
- Items must be unworn, unwashed, in their original condition with tags attached (with no make up marks on any clothing – please be careful of this when trying on your garment)
- Item was approved for return by Jovie The Label Customer care team
- The customer is responsible in paying the return postage of the item back to Jovie Head Office once the return is approved.
If you are an international customer, we will need to process your return manually. Please email your request to hello@jovie.com.au and one of our customer care team members will assist you.
Please allow 5-7 business days for your refund, credit or exchanges to be processed once we receive it. Refunds can take up to 14 business days to land in your account. Once processed, credit notes are sent instantly to your nominated email address.
CAN I CHANGE MY ORDER AFTER I HAVE PLACED IT?
Whilst we would love to be able to amend an order, it is the responsibility of the customer to check the order is correct before processing payment however in the instance you do order incorrectly please email our customer care team at hello@jovie.com.au and if we can update your order before it is sent we most certainly will.
FAULTY ITEMS:
Our Quality Care team check all garments before they are sent out. In the unlikely event that you have received an item which has a manufacturing fault or is incorrect to the one you purchased, please contact us immediately and once the item is returned to us, we will either repair or replace your item at no cost you. If we are unable to repair or replace your item, we will either issue a credit note or full refund, depending on what price the item was purchased at. Faulty items will not be accepted after 14 days of receiving the item. We cannot accept items which have been worn or washed.
*Please note that if an item is sent back to the Jovie Head Office without prior approval, we will contact the customer to pay for return postage. The customer has 7 days to pay the return postage. After this time the items will be considered as unwanted and will be donated to a women's charity.
