WHAT INFORMATION DO WE COLLECT ABOUT CUSTOMERS?
INFORMATION THAT YOU PROVIDE
- Registration and Profile Information. When you create an account, place an order, or request stylist appointments, we ask you for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.
- Payment Information. When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third-party service provider that handles payments for us and will receive your payment card information.
- Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.
INFORMATION WE COLLECT WHEN YOU USE OUR SERVICE
- Location Information. When you use our Services, we receive your general location information (for example, your internet protocol ("IP") address may indicate your more general geographic region).
- Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
- Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.
- Information We Infer. We may derive information or draw inferences about you based on information we collect about you. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences.
- User Feedback. We receive information about ratings and reviews that you post when you use our Services.
INFORMATION WE RECEIVE FROM THIRD PARTIES
- Information from third party services. If you choose to link our Services to a third-party account, we may receive information about you, including your profile information, and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
- Other third parties. We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.
HOW DO WE USE THE INFORMATION WE COLLECT?
We use your contact information (meaning email address, phone number, and billing and/or shipping address) for the following purposes:
- We use your billing and shipping address to process and deliver purchases, returns, and backorders, and to help prevent fraud.
- We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages, to provide customer support, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you.
- We also use your email address to help you create, manage, and maintain an account on our Services.
We use other information we collect:
- To customize our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website(s); (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website(s);
- To monitor and analyze trends, usage and activities, and improve our Services and product offerings;
- To provide, maintain, and improve our products and Services, including customer service;
- To record purchases that you have made through our Services;
- To allow you to post comments and communicate with us through our Services, including on our social media pages;
- To facilitate the connection of third-party services or applications, such as social networks;
- To facilitate transactions and payments;
- To protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers; and
- For compliance purposes, including enforcing our Terms Of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
HOW DO WE SHARE CUSTOMER INFORMATION?
- Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
- Third Party App Integrations. If you connect a third-party application to our Services, we may share information with that third party.
- Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
- Aggregated or De-identified Form. We may make certain automatically-collected, aggregated, or otherwise de-identified information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
- As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena or other lawful requests by public authorities, including to meet national security or law enforcement requirements; (ii) respond to your requests; or (iii) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
- Consent. We may also disclose your information with your permission or at your direction.
WHAT CHOICES DO I HAVE?
You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on our Services. You may also manage and update your information, or close your account by emailing us at firstname.lastname@example.org
- Marketing Communications. If you would prefer not to receive marketing emails sent by us, simply click on the unsubscribe link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your account.
- Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
NOTICE OF CHANGES
LEGAL BASIS FOR PROCESSING
We will only process personal data about in accordance with the following legal basis:
- Necessity. As necessary to perform our responsibilities under our contract with you. For example, by processing your order and delivering the products you purchase;
- Legitimate Interest. When we have a legitimate interest in processing your personal data. For example, to communicate with you about changes to our Services or legal documents, to prevent fraud, or to provide, protect and improve our products and services. We only rely on our legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests;
- Consent. If we request your consent to a specific processing activity (such as to send marketing emails), and you provide your consent in the manner indicated; and
- Legal Obligation. In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.
QUESTIONS OR COMPLAINTS
If you have a concern about our processing of personal data that we are not able to resolve, please email email@example.com.