Shipping & Returns

Processing & Delivery Time
For orders placed before 1pm AEST (Monday-Friday), we will endeavour to process the following business day.
During weekends, Public Holidays, and Promotional Sales there may be a slightly longer processing time.

All JOVIE orders are hand-picked and packed with love on the Mornington Peninsula, Australia.
Our location is classified as regional, therefore we cannot offer overnight delivery.
Once your order has been placed, you will receive an order confirmation email.
Upon dispatch, you will immediately receive another confirmation email with your tracking number.

If you do not receive these email confirmations, please email our friendly Customer Care Team at: admin@jovie.com.au
Shipping Within Australia & New Zealand
• STANDARD SHIPPING for all Aus & NZ orders over AU$150
• AU$10 flat rate shipping fee for orders under AU$150
• AU $15 EXPRESS POST for Australia
• New Zealand may experience slightly longer due to customs clearance.

PLEASE NOTE: Due to current COVID19 circumstance beyond our control, Australia Post are experiencing delivery delays. If you require your item ASAP please choose Express Post.

 

 


Pre Orders
Any item that is listed as a Pre Order will be shipped as close to the listed date as possible. The listed date is an estimate. We will endeavor to let you know if there are any major delays.
Pls note we cannot be held responsible for shipping delays as this is out of our control.

Can I change or cancel my order?
All orders are final once they have been processed through the checkout. No further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.

 

 


14 Day Return Policy
JOVIE THE LABEL understands that sometimes things just aren’t quite right.
We will gladly accept returns of any Full Price item within a 14-day period from the original purchase date providing the following conditions are met:
• Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
• Items must also be free from any make up, odours, marks, or pet hair.
• You must email hello@jovie.com.au with your reason for returning and a copy of your receipt within 14 days of purchase.
• Return shipping method and associated costs are the responsibility of the customer.
• Return delivery costs for faulty or incorrectly supplied items will be the responsibility of JOVIE The Label
• All returns MUST be sent using either registered post or a traceable means. The customer must retain proof of postage until receiving confirmation that your return has been processed. JOVIE The Label is not responsible for returns that are not received.
    • 'Final Sale' items cannot be returned.
• Return to Sender parcels due to an incorrect address and/or non-delivery will incur a $10 processing fee. This will be automatically deducted from your refund.
• Any online order must be returned following our online Returns Process.
• Orders returns without prior Authority will be sent back return to sender.
• All SALE ITEMS: Sale items are only eligible for a store credit – NO REFUNDS on SALE ITEMS
• Footwear – Please try on footwear on soft surfaces. We will not accept shoes returned with sole markings or damage to the upper. If you have received a shoe box, this must also be returned with the shoes in its original condition.
• It is the responsibility of the customer to check garments prior to wearing or washing them. JÖVIE The Label will not offer a refund for ANY garment that has been washed or worn.

 

 


Returns Process
To return an item, simply email hello@jovie.com.au with:
1. Reason for Return
2. A copy of your receipt.

Once your return has been lodged and approved, you will receive an email from our customer support team with instructions on how to send your item back to JOVIE The Label. Please note, the return shipping method and associated costs are the responsibility of the customer.
Once we receive your return:
• Please follow your return tracking details to monitor your return delivery to JOVIE The Label.
• Approved Refunds are processed within 5 business days of your return being received and are made in the form of a store credit or, if eligible and requested, the original payment method.
• If you opt for store credit, this credit will be made immediately available to you. Please note, store credit cannot be refunded at a later date.
• If you paid via card, funds take 5-7 business days to securely process.
• You will receive a courtesy email update from JOVIE The Label as soon as your refund has been initiated.

We’ll always do our best to help you find the perfect fit.
Need more help? Please contact us at customer care: admin@jovie.com.au for further support or log onto our Instant Chat M-F 10-5pm.

 

 

REFUNDS: All full price items are eligible for a Full Refund providing the item(s) has met our Full Terms and Conditions. The customer must email hello@jovie.com.au and obtain an RA Number along with a RETURNS FORM to fill out and send back with the item(s). Garments must be returned within 14 days of receiving the RA Number and must be in their Original Condition and packaging.

 

 

 

 

 

EXCHANGES: We understand that if you are new to our Brand you may not be sure on sizing. We do suggest that you ask as many questions as possible before purchasing as we are always here to help. However, in the rare case that the sizing may not be right we are happy to offer you an exchange on any Full Price item. The customer must email hello@jovie.com.au and obtain an RA Number along with a RETURNS FORM to fill out and send back with the item(s).

 

 

Garments must be returned within 14 days of receiving the RA Number and must be in their Original Condition and packaging. The customer will be responsible for the costs associated with sending the item back to our warehouse.

DISCOUNT CODES:
• Our online platform does not allow multiple discounts to be used together. Please take your time when deciding what discount code will give you the most value. If you have any questions regarding using a Credit Note on a Sale item, please email: hello@jovie.com.au

SALE ITEMS:
• Site wide sales such as Black Friday, EOFY SALES, Boxing Day Sales are classed as final sale. Items purchased as part of these Sales or with codes relating to major sales and other site wide sale discount codes cannot be returned as they are heavily reduced.
• Strictly no returns on ANY SALE item purchased during these sale periods.

PROMOTIONS:
• All items purchased on promotion are eligible for store Credits. We do not offer exchanges or refunds on any items purchased on a special promotion unless the customer is happy to pay for all associated postage costs.

• If you have chosen the wrong size or have changed your mind, we suggest that you re purchase the correct item and once we have approved and received your return, we will send you a Credit note for the incorrect item. To make sure you still get the Promotion Price please mention this when returning the item.

• If you purchase items on a 2 for Promotion and then change your mind and return one of the two styles for a refund, you will forfeit your full discount and pay the original price for the style you choose to keep.

GIFT CARDS:
Gift Cards are not able to be returned or exchanged for cash.

 

 

RETURNS POLICY – If an item is NOT in its original condition and/or is returned with marks on it the parcel will be returned to the sender as this does not meet our RETURNS POLICY