Shipping and Returns
Shipping Within Australia:
- FREE STANDARD SHIPPING for all orders over AU$150
- AU$10 flat rate shipping fee for orders under AU$150
- AU $15 EXPRESS POST
Shipping within New Zealand:
- AU $20 EXPRESS POST for New Zealand
Free local Click and Collect in Mornington, Victoria.
Click & Collect hours are Monday - Friday 9:30am-3pm.
( Excluding Public Holidays )
Please have your order number ready when collecting.
**Overseas may experience slightly longer due to customs clearance.
PLEASE NOTE: Due to the current climate, Australia Post is experiencing delivery delays. If you require your item ASAP please choose Express Post.
We want you to have an easy, breezy experience with us here at Jovie.
Please feel free to contact our Friendly Customer Care team with any questions on sizing, returns, styling or anything else we can assist with.
Our email is hello@jovie.com.au and we are on the Chat M-F from 9am.
We aim to make your shopping experience with us at Jovie easy and seamless. If you have any questions regarding sizing, returns, styling, or anything else, please feel free to contact our Friendly Customer Care team. You can reach us at hello@jovie.com.au or through chat, available Monday to Friday from 9am
Returns:
- REFUNDS on all Full Price items.
- Online STORE CREDIT or exchange on all Full Price and Sale items.
- Please choose carefully, as Final Sale items cannot be returned.
- Sitewide promotions within a specified time frame – BOGO, Bundle deals, Sitewide Sales, etc: These items are eligable for a Store Credit.
To initiate a return, please ensure your item meets all relevant criteria, including being unworn, unwashed, in its original condition with tags attached, and approved for return by Jovie The Label Customer Care. The customer is responsible for paying the return postage.
International customers, please email your return request to hello@jovie.com.au for assistance. Refunds, credits, or exchanges may take 5-7 business days to process, with refunds taking up to 14 business days to reach your account.
Faulty Items: Our Quality Care team checks all garments before shipment. In the rare event of receiving a faulty or incorrect item, please contact us immediately. We will repair, replace, or issue a credit note or full refund, depending on the original purchase price of the item. Faulty items must be reported within 7 days of receipt and must be unworn and unwashed.
Please note that unauthorized returns will require the customer to cover return postage costs within 7 days, after which the items may be donated to a women's charity.
